A Discord ticket bot with AI replies
A member clicks the button, explains the problem in a short form, and the AI replies in the ticket straight away from what they wrote. Your staff take over when it matters, with summaries that tell them which tickets to handle first.
Free plan, no credit card.
Panel, types and form
One opening button, several ticket types (support, report, partnership…) each with its emoji, welcome message and notification channel, and a form asking for the subject and details.
An AI first reply
The AI answers from the form as soon as the ticket opens — automatically on paid server plans, or when the member asks for it on the free plan (1 credit). Staff can turn it off in any ticket.
Everything a support desk needs
Ticket claiming, saved replies, a transcript at closing, reminders and automatic closing after inactivity, a cap on open tickets per member and a cooldown between two tickets.
AI summaries for staff (Premium)
A short summary per ticket and an overview — recurring problems, frequent requests, tickets to handle first — posted every day or every Monday in your staff channel.
Ask /ai
Real requests /ai knows how to handle. It shows the changes; nothing happens until you confirm.
- /ai Add a Partnership ticket type with the 🤝 emoji
- /ai Close tickets after 3 days without activity and DM the member
- /ai Add a saved reply for refund requests
Set it up in three steps
- 1
Set up tickets from the Tickets page of the AiGuild dashboard, or describe your support in the bar on aiguild.me.
- 2
Choose the ticket types, the staff roles and whether the AI replies first.
- 3
AiGuild posts the panel; from then on, /ai changes settings and ticket types in a sentence.
Common questions
Does the AI read the conversation inside the ticket?
Not on the public bot: AiGuild doesn't have Discord's Message Content access. The AI works from what the member wrote in the opening form — subject and description — and from the ticket type.
How is it different from a dedicated ticket bot like Ticket Tool?
A dedicated ticket bot does tickets only. AiGuild adds AI replies and AI summaries, and the same bot also runs your welcome, levels, giveaways, role panels and protection.
What does it cost?
Tickets are included in the free plan. Setting the system up with the AI costs 5 credits; on the free plan an AI reply costs 1 credit to whoever asks for it. AI summaries are Premium.
Free plan, no credit card.
Checked against the bot's code on 2026-10-27.