Command Reference
Complete documentation of all AiGuild bot commands. Search, explore and integrate quickly.
Tickets & AI support
StableA complete ticket system, with an AI that answers on the front line and only escalates to staff what actually needs it.
01/02From the dashboard you define your ticket categories and put the AI assistant on the front line.
Support that never sleeps
Prerequisites
- The AiGuild bot on your server, with permission to manage channels.
- A channel (or a category) to post the ticket panel in.
- A few minutes to describe your ticket categories — the AI does the rest.
How it works
Define your categories
From the dashboard, create your ticket types (support, purchase, partnership…). You choose which ones the AI handles.
Post the panel
AiGuild posts a clean panel in the channel of your choice. Members open a ticket in one click.
The AI answers first
On opening, the assistant understands the request, answers with your server’s context, and settles simple cases without pulling in staff.
Escalation & closing
If needed, the ticket is handed to your staff. On closing, a transcript is kept so nothing is lost.
Answers in context
The AI knows your server: roles, channels, rules. Its answers are accurate, not generic.
Custom categories
As many ticket types as you want, each with its own behaviour and its own team.
Less load on your staff
Recurring questions are handled automatically, around the clock.
Transcripts & history
Every closed ticket is archived: you keep a record of everything.