How to delete your AiGuild account and data

Delete your account, step by step

1. 1

   Go to aiguild.me and sign in with the Discord account whose data you want to erase.

2. 2

   Open the dashboard, then Administration → My account.

3. 3

   At the bottom of the page, click “Delete my account…”. A window sums up what gets erased and what is kept.

4. 4

   If a subscription, an auto-vote or a custom bot is still running, the window says so, with the button to sort it out. Once done, click “Done, check again”.

5. 5

   Type DELETE in the field, then click “Delete permanently”. It takes a few seconds, then you are signed out.

What gets erased

• Your profile, your credits (including any left), your preferences and your history.
• Your server generations, published templates, votes and XP.
• Your closed tickets and your conversations with the AI.
• Your website analytics profile (PostHog), within 30 days at most.

Erasure from the database is immediate. Our backups erase themselves within 5 weeks.

What is kept, and why

• Your payments and invoices, for 10 years, without your ID: this is a legal accounting requirement. Our payment provider (Stripe) also keeps its own records.
• AiGuild sanctions and ticket blacklists decided by a server: they protect against abuse.
• Settings of servers you own: they belong to the server and are erased 30 days after the bot leaves it.
• A ticket that is still open, until it is closed: it is erased afterwards.

What to sort out first

• A subscription paid on the website: cancel it (“Manage / cancel subscription”, on the same page). You can delete your account right after; any time left on it is then lost.
• A subscription bought in Discord: cancel it in Discord. It blocks deletion until its end date.
• An auto-vote: stop its renewal.
• A custom bot: cancel it, otherwise the servers using it would lose it without warning.

The button refuses as long as something would keep charging you or break a server:

Frequently asked questions