Ticket Tool vs AiGuild
Updated
Ticket Tool is Discord's most installed ticket bot. AiGuild is an all-in-one bot where tickets are one system among many, with an AI that replies to members. Here is what separates them, from Ticket Tool's official docs and AiGuild's code.
Choose AiGuild if
If you want one bot for the whole server, AiGuild replaces Ticket Tool and several others: tickets, levels, giveaways, button roles, AutoMod protection, welcome, invite tracking — all on the free plan. Its tickets also have an AI that gives a first reply from the opening form and learns from answers your staff approve.
Choose them if Ticket Tool
Ticket Tool remains the reference if tickets are all you need and you want to tune every detail: several panels, forms, transcripts up to 1,000 messages for free, Google Drive saving, fine automations in Premium. Over 4.6 million servers use it: your staff probably already knows it.
The bot's systems, on the free plan
| Feature | AiGuild | Ticket Tool |
|---|---|---|
| Set up in plain language (/ai) | Yes | No |
| Tickets with AI replies | Yes | No |
| Tickets | Yes | Partly |
| Giveaways | Yes | No |
| Levels and XP | Yes | No |
| Reaction / button roles | Yes | No |
| Automatic moderation | Yes | No |
| Welcome messages | Yes | No |
| Invite tracking | Yes | No |
| AI server generation | Yes | No |
The plans
AiGuild
- Gratuit0 €
- VIP3,99 €
- VIP annuel23,88 €
- Premium7,99 €
- Premium annuel47,88 €
Ticket Tool
- Free0 $
- Premium (1 serveur)8 $
- Premium annuel (1 serveur)66 $
What is free, and what is not
According to their docs (checked on 2 November 2026), ticket claiming, auto-close, automations, open/close DMs and the custom avatar are Premium. Tickets themselves and transcripts up to 1,000 messages are free.
On AiGuild, tickets are free, transcripts and auto-close included. On the free plan, an AI reply in a ticket costs 1 credit to whoever asks for it; with a paid plan on the server, it replies on its own. AI summaries for staff are Premium.
Prices, checked on 2 November 2026
Ticket Tool Premium: $8 per month or $66 per year, for one server. AiGuild: free, then €3.99 per month for VIP and €7.99 per month for Premium, valid on every server you manage.
The real difference isn't the subscription price, it's the number of bots: with Ticket Tool you need others for levels, giveaways, roles or protection. With AiGuild, just one.
AI in tickets
Neither Ticket Tool's docs nor its changelog mention AI. On AiGuild, the assistant reads the opening form, suggests a first reply, hands over to staff when it doesn't know, and keeps the answers your team approves to reuse them.
AiGuild doesn't read message text (no Message Content access): the AI replies from what the member wrote in the form.
AiGuild, for real
Three screenshots of the product as it is today (example server, no real data), taken from our press kit.
Common questions
Can I keep Ticket Tool and add AiGuild?
Yes. Both bots can run side by side: keep Ticket Tool for tickets and use AiGuild for levels, giveaways, roles and protection, or move your tickets to AiGuild whenever you like.
Does AiGuild make ticket transcripts?
Yes, sent when the ticket closes, on the free plan.
How do I set up AiGuild tickets?
From the Tickets page of the dashboard (category, panel, ticket types), or with /ticket setup in Discord. A server generation installs a fitting panel by default.
No credit card.